COVID-19 Informations

Last updated: March 24, 2020*

Hotels are considered an essential service, so we continue to operate. However, you are strongly invited to stay at home and avoid any non-essential trip to the Saguenay.

If your trip is necessary and you have traveled abroad, been in contact with an affected person, or if you have symptoms, please notify the receptionist to make sure that measures are put in place to to protect our employees and our other customers. Please respect our staff and our region by telling the truth.


During this special time, we want to assure our customers that our team is working to implement and apply all the measures deemed necessary in order to continue to offer the attentive service that characterizes our company. Our team is on the lookout for and implements recommendations from local, provincial and federal health authorities, as well as the World Health Organization regarding coronavirus (COVID-19).

Following government recommendations, Hôtel La Saguenéenne has implemented preventive measures to prevent the spread of the virus among our employees and guests;

Our hygiene measures

We have deployed additional hygiene measures and implemented exceptional cleaning measures, in particular in the following places:

  • Rooms: We use cleaning and disinfection protocols intended to clean the rooms after each departure and before each arrival, paying particular attention to the elements most affected by the hands. We have also decided on our own initiative to leave the rooms available a minimum of 24 hours between each rental in order to minimize the risks for our maintenance team and our customers. To protect our customers and staff, we will no longer do housekeeping in occupied rooms.
  • Public areas: We have increased the frequency of cleaning and disinfection of public spaces, especially in the offices at the reception, elevators and their controls, door handles, ramps, public toilets and even room keys . The addition of a dedicated work shift and the closure of unused space allows us to cover all of the locations in an interval of maximum 3 hours between 8 a.m. and 10 pm.

Application of voluntary isolation:

If you have stayed abroad for the past 14 days or if you have any of the following symptoms (fever, cough, breathing difficulties) please postpone your visit and honor the recommendations of the government by placing yourself in voluntary isolation.

We apply the same recommendation for voluntary isolation for any employee returning from a trip or cohabiting with a person who has stayed abroad to place themselves in voluntary isolation for a period of 14 days.

Non-essential trips:

In accordance with the requests of the Government of Quebec within the framework of health emergency measures, we encourage you to postpone any non-essential trip. Our flexible cancellation conditions allow you to do so at no cost, we thank you for taking advantage of this in the current circumstances.

Service status of the establishment:

Hotel, rooms and reception: Open 24 hours a day, 7 days a week

Video-Poker Bar: Closed

Meeting rooms and mezzanine areas: Closed

Atrium Tropical (swimming pool, sauna and spa): Closed

Training room: Closed

Business center: Closed

Restaurant: Closed